Last updated: May 22, 2020 Kingdom Of Corals (“us”, “we”, or “our”) operates the Kingdom Of Corals website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
- Email address
- Telephone number
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
Shipping, DOA and Refund Policies
For shipping we use Royal Mail for UK and TNT Express service (remaining destinations) with guaranteed 24 hours delivery time to the major European locations.
UK – £15
Zone 1* (Germany, Belgium, Netherlands, Ireland) – From £40
Zone 2* (Spain, France, Italy, Portugal) – From £60
Zone 3* (The rest countries of Europe) – From £80
After your order is placed, you will get an email confirming the shipping day you required during the checkout process. We send parcels from Monday to Thursday to UK, and only at Wednesdays outside UK.
We guarantee that all of our corals will arrive alive. If, for some reason, a coral does not arrive alive, you must contact us via email, with detailed pictures of the corals inside and outside the bag within 2 hours of the package’s arrival. If you are not present to receive the package on the day of the delivery attempt, this guarantee becomes void. We guarantee live arrival with a signature upon delivery. Someone must be present to sign for the package. We ship all our corals on a before 1pm delivery unless higher priority shipping is selected at the checkout. We cannot be responsible for DOA when the product has been returned to the sorting / parcel office because you were not in to sign for the item.
If there are DOA* corals, we must receive notification of DOA* coral(s) at email@example.com within four 2 hours of delivery.
Within 2 hours we must receive a clear picture (Photographs must be clear and not blurred or distorted ) of DOA* coral(s). We may request to have the coral skeleton sent back to us. Its also important that any packaging / packaging damage is photographed should a claim against the couriers be required for mishandling our parcels.
Because shipping stress may cause corals to change colours or be damaged, we may ask you to allow a period of time for the coral to come back, and then be evaluated for DOA. Some products such as zoa and acans make take some acclimatization before they fully open please take this into consideration when contacting us regarding a DOA.
Once the box is opened, if you suspect the coral is dead you must email us photographs of the suspected DOA it its bag before you open it. This must be within 2 hours of receiving the delivery Please note that in order to qualify for the live arrival guarantee the above procedures must be followed. Failure to carry out the above procedures will void any claim.
We have listed some guidelines for the acclimatizing of the corals. The DOA guarantee is for live arrival, we cannot be held responsible for the health of the coral once it is added to your aquarium
If we confirm that the coral is DOA we will refund the amount paid for the Coral, please note that postage is not included in the live arrival guarantee and will not be refunded.